Terms of Service

Last updated: April 15, 2026

These Terms of Service ("Terms") are a legal agreement between you (or the entity you represent) and Dacard, Inc. ("Dacard", "we", "us") for use of the Dacard product operations diagnostic at dacard.ai and app.dacard.ai (the "Service"). By creating an account, using the Service, or clicking "I agree," you accept these Terms.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization and "you" refers to both you and the organization.

1. The Service

Dacard provides a product operations diagnostic that scores your team and your product across three frameworks and surfaces tension patterns, coaching, and improvement recommendations. We make no guarantee that any specific score, recommendation, or prediction is correct; the Service is a diagnostic tool, not professional advice.

2. Eligibility and accounts

You must be at least 16 years old to use the Service. You must provide accurate information when creating an account and keep it current. You are responsible for keeping your sign-in credentials secure and for all activity that happens under your account. Tell us immediately at security@dacard.ai if you suspect unauthorized access.

3. Plans, trials, and billing

The Service is offered on free and paid plans described at dacard.ai/pricing.

  • Free plan. Includes a 7-day trial of full DAC-intelligence that starts automatically on sign-up. After 7 days, access reverts to Free-plan limits.
  • Paid plans. Billed monthly or annually through Stripe. Fees are non-refundable except where required by law.
  • Renewal. Paid plans automatically renew at the end of each billing period. You can cancel anytime in settings; cancellation takes effect at the end of the current period.
  • Price changes. We may change prices. If we do, we will give you at least 30 days' notice before the change applies to your next renewal.
  • Taxes. Fees exclude applicable taxes, which are your responsibility.

4. Acceptable use

You agree not to:

  • Use the Service in any way that violates applicable law or these Terms.
  • Submit URLs, content, or data that you do not have the right to submit.
  • Attempt to reverse engineer, decompile, or extract source code from the Service, except where applicable law allows.
  • Probe, scan, or test the vulnerability of the Service without our written permission, including denial-of-service attempts or automated scraping of protected endpoints.
  • Use the Service to build a competing product or to benchmark against us for the purpose of a competing product.
  • Resell, rent, or sublicense the Service.
  • Use the Service to process data you know to be unlawful, harmful, or infringing.
  • Circumvent any plan limits (for example, by creating multiple accounts to exceed a per-account cap).

5. Your content and license to us

You retain ownership of the data and content you submit or connect to the Service ("Your Content"). You grant Dacard a worldwide, non-exclusive, royalty-free license to host, store, process, display, and transmit Your Content solely to provide, secure, and improve the Service for you. We do not use Your Content to train foundation models for third parties.

You represent that you have the rights necessary to grant this license for Your Content and that Your Content does not violate the rights of any third party.

6. Our intellectual property

Dacard and its licensors own the Service, including all software, frameworks, rubrics, scoring methodology, benchmarks, designs, and written content. The DAC framework (F1, F2, F3) is published under Creative Commons Attribution 4.0 (CC BY 4.0) where so marked. All other materials are proprietary and protected by copyright and trademark law.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes while your account is in good standing.

7. Third-party integrations and services

The Service integrates with third parties such as GitHub, Linear, Figma, Attio, Stripe, and Clerk. Your use of those services is governed by their own terms. We are not responsible for third-party services or for any data they hold. If a third-party integration changes or becomes unavailable, features that depend on it may change or become unavailable as well.

8. Privacy

Our Privacy Policy explains how we handle personal data. By using the Service, you accept the practices described there.

9. Beta features and design-partner programs

We may offer features labeled "beta," "design-partner," or similar. Beta features are provided as-is, may change materially or be removed, and may have bugs or incomplete functionality. We appreciate feedback but you are not required to submit any, and you understand that Dacard is free to use any feedback you do provide without obligation.

10. Suspension and termination

You can stop using the Service at any time by canceling your subscription and deleting your account. We can suspend or terminate your access if you breach these Terms, if your account is inactive for an extended period, or if we reasonably believe your use of the Service creates a risk to Dacard or other users. Where practical and lawful, we will give you notice and an opportunity to cure.

11. Warranty disclaimer

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Dacard disclaims all warranties, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, secure, or that scoring results will be accurate, complete, or suited to any particular decision.

12. Limitation of liability

To the fullest extent permitted by law, in no event will Dacard, its directors, employees, or agents be liable to you for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or related to the Service, whether based in contract, tort, statute, or otherwise, even if we have been advised of the possibility of such damages. Our aggregate liability under or related to these Terms will not exceed the greater of (a) the amount you paid Dacard in the 12 months preceding the event giving rise to the claim or (b) USD $100.

13. Indemnification

You will indemnify and hold harmless Dacard from third-party claims arising from your breach of these Terms, your Content, or your misuse of the Service, including reasonable legal fees. We will give you prompt notice of any such claim and let you control the defense, provided we can participate with counsel of our choice at our own cost.

14. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict-of-laws rules. You and Dacard agree to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, subject to any mandatory consumer protection rights in your place of residence.

15. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the current version. If we make material changes, we will give you reasonable advance notice (typically at least 15 days) by email or in-product notice. Continued use of the Service after the changes take effect means you accept the updated Terms. If you do not accept them, stop using the Service.

16. Miscellaneous

These Terms are the entire agreement between you and Dacard for the Service. If any part of these Terms is held unenforceable, the rest remain in effect. Our failure to enforce any right is not a waiver. You cannot assign these Terms without our written consent; we can assign them in connection with a merger, acquisition, or sale of assets.

17. Contact

Dacard, Inc., Vancouver, BC, Canada.

Email: legal@dacard.ai